Some frequently asked questions

How to start with Acclaim

  • Why use points?

    There are many reasons to use a point mechanic rather than a dollar value.  Some of the key ones are:  A points’ conversion is easier to change in a program than a dollar amount.  Points are a better accumulation mechanism focusing on a redeemable larger goal rather than the immediate value. Points mask the dollar value of the reward, which takes the focus away from the monetary value and more on the celebration of attainment.

  • How do I upload points?

    As part of Acclaim rewards you will have access to our team who will provide you with a simple template that you will complete and we can then upload into the Acclaim Rewards Platform.  The template has the following fields:   User Name, points value and a description of the points you are awarding.  To remove points from a participant simply enter negative points for the participant on the template and load into the program.

  • What if I load the wrong points?

    You can make adjustments to points by loading negative points.  However remember that everything you load to a participant they will see.  Because you will need to approve all redemptions, if you have made an error with the awarding of points, you can stop a redemption and hence it is very difficult to make a costly mistake.

  • How do I know how many points I have loaded and how much they are worth?

    We can provide you with point liability reports, this will show you how many each participants has in their account and how much points you have in the program overall.

    Plus we recommend you keep copies of the points files you have uploaded into the program should you need to check back at the points you have awarded

  • Which reports to do you get?

    You will have access to 8 different from reports:  from Participant Details Report and, Points and Redemption Report.

  • How do I pay for the rewards?

    All points are paid for at the time of upload. We will send you a redemption report by participant so you know how many have been redeemed by participants. .  All rewards include freight and GST.  Points are converted from points to dollars (10 points equals $1.00).  This conversion is calculated on the GST inclusive price.  Invoices must be paid before rewards are shipped.

  • What forms of payment do you accept?

    We accept payment by credit card – Visa and MasterCard only or pay by invoice.  Surcharges may apply.

  • I want to buy what happens next?

    It’s, simple!  Fill out the form on the Contact Us page on this website.  An Acclaim Rewards team member will contact you with the next steps and give you a project check list. This will walk you through everything that needs to be completed before your program can be set up. We help with all the heavy lifting including templates for all the content you need to run a program such as:  program terms and conditions, your privacy statement, your welcome message, about the program message or video and your program frequently asked questions.

  • How can I add Video?

    Using a Video is an effective way to tell your potential program participants about your program. You will need to produce a video and post it to a YouTube account, during setup we will get these details and embed this into the website on the About page of your program website.

  • Can I customise the website?

    Yes we offer you fully customised designs, but Acclaim has a fixed structure, we can’t do custom reward structures.

  • How does a participant redeem?

    As long as the participants have enough points or in the case of targets achieved the points target you have set, they simply select the reward they would like to redeem and check out using the cart process. They will be asked to confirm their delivery details and their points will be immediately removed from their participant account once the redemption is complete. You will be required to approve and pay for these points before we begin the despatch process of the reward.

  • How are the rewards delivered?

    Items are direct shipped by our suppliers and in most cases require a signature on delivery.

  • What if there is a reward that is out of stock?

    We work actively with our suppliers to ensure we deliver well within 28 days.  However if a reward is out of stock, we will provide your participants with alternative options.

  • How long to deliver?

    Our shipping time after payment has been received is normally within 14 days however we offer a standard 28 day service level to allow for any “out of stocks.”

  • How to check on reward delivery?

    We do not provide a tracking service, however should a redemption not have been received with in the 28 days we will trace this individual item and provide proof of delivery if required.

  • How safe is my data?

    Acclaim Rewards and its authorised distributors may collect and use technical information gathered as part of its support services, but may only use this information to improve its products and services. Either party shall not disclose this any of this information in a form that personally identifies the client or it clients. Further, the distributor and Acclaim Rewards agrees to use appropriate safeguards to prevent use or disclosure of data other than as provided for in the Agreement. This is to be no less that a Tier 3 data centre, whereby the uptime SLA is 99.982% and provides N+1 redundancy on power, diverse network paths, UPS, diesel generators and offsite daily data backups.

  • Can I customise the reward catalogue?

    We have just about everything covered with over 1000 rewards. These catalogues are constantly updated with the latest models and popular reward items.  You are unable to customise or select rewards in Acclaim Rewardse.  You are able to have a fully tailored solution with our Enterprise Solutions offered by 212F.

  • How do I contact you?

    Either check out the contact details for an email or phone number on the Contact Us page or fill in the contact us form.

  • How do I pay for points?

    You will pay for points on point loads.  Each day we will run a point’s redemption report and we will send this to you for approval.

  • I have a really complex program can you help?

    Sure our distributors are experts in their field and can help to tailor a solution for your complex challenge

  • Why is it so inexpensive?

    At Acclaim we have taken our 25 years of experience and have simplified and standardised the process of a rewards program so you get the benefit. There are normally 3 distinct areas of cost in setting up a program.
    Design – we offer custom designs through a templated structure that will allow you to get your own program
    Data Integration – we have developed a simple upload template that allows you to load any form of data in a simple way
    The software itself – the points platform, catalogue and cart. Development of this can be in the tens of thousands of dollars alone. Our world class development team have automated and standardised this process- passing the savings on to you.

  • Can Acclaim Rewards be used for a B2C program?

    We are specialist in the area of Business to Business rewards programs and as such the platform is designed around a B2B solution. However there is no reason you can’t use this for a consumer program or any other application you can think up, it really comes down what you want to offer your participants.

  • Can you help with write the program rules and terms and conditions?

    Sure, we have helped launch hundreds of programs and we provide you with templates and options for all your content.  You will need to choose the best one for you and make any changes necessary.  We do recommend you seek your own legal advice on Program Rules, Terms and Conditions and Privacy Statements.

  • Can I have a customised web address?

    You can select your our domain name

  • Who provides participants support?

    The Acclaim Rewards will provide the necessary support, fees and hours will be agreed on necessary work.

  • How do I cancel the program?

    Just let us know by the Contact Us form and we will cancel your payment immediately, your site will be taken offline and decommissioned within 60 days.

  • How can I learn more about Rewards, Recognition and Incentive Programs?

    There are some great resources available we recommend. The incentive Marketing Association www.incentivemarketing.org, The Incentive Research Foundation www.theirf.org and our favourite BLOG is www.212f.com/insights.

Want to know more?

We are always happy to chat, so please contact us today.